GENERAL DELIVERY INFORMATION:
Hearns Hobbies uses Australia Post Regular and Express Services for online orders. On occasion, we may use a courier service such as TNT. Getting your goods to you safely and swiftly is of utmost importance to us. To ensure the secure delivery of orders to the correct recipients our carriers all require someone to sign for the consignments at the final destination.
DELIVERY COSTS AND TIMES:
Delivery charges and ETA depend on your location, how much you have purchased, and, what freight method you have selected. As a general rule, we aim for a 24-hour turnaround from the moment your order has been received to the order being shipped from our store. There are times when this may stretch out to 48 hours but that is generally a case of items being temporarily out of stock. The delivery service we use is provided by Australia Post and delivery times are only there as indicatives. Please note that the Express service is overnight for selected destinations; please refer to the Australia Post (AUSPOST) website for details.
WARNING: Shipping of dangerous goods is prohibited (Including: Nitro, Rocket Fuel, Fuel Tablets). Aerosol based products can be shipped only via Standard (Road) Shipping.
INCORRECT DELIVERY INFO/DETAILS:
Hearns Hobbies is not held accountable for incorrect delivery/contact information entered in by the user at checkout. Please check your details are correct before submitting your order.
If you have entered your details incorrectly when you checked out, please contact us via phone or direct message IMMEDIATELY.
At Hearns Hobbies, we are very efficient with processing orders (meaning your order may already be packed and sorted) so speedy notification is required to allow for immediate intervention in order to change your details.
SHIPPING WITHIN AUSTRALIA:
We use Australia Post (AUSPOST) to ship most products.
If an order is placed before 11am, then it will be shipped the same day (excluding Saturdays, Sundays and Public Holidays), you will then receive an email with your shipping details.
· Standard Shipping (Under $99)
Purchases between $0.00 - $99.99-
Flat Rate Shipping: $11.99
Flat Rate Shipping + Insurance: $14.49
· Standard Shipping (Over $99)
Purchases over $99.99
Free Standard Shipping
· Express Next Day Shipping
(Products Priced between $0.00 - $150.00)
Small Items ONLY (230mm x 330mm satchel)
$13.99
(Products Priced between $150.01 - $400.00)
Excludes large Items (230mm x 330mm satchel)
$23.49
VICTORIA (Australia):
· Standard Shipping (Under $99)
Purchases between $0.00 - $99.99-
Flat Rate Shipping: $8.99
· Standard Shipping (Over $99)
Purchases over $99.99
Free Standard Shipping
· Express Next Day Shipping
(Order must be placed before 11am)
$10.99
Shipping Insurance (Can Be Applied to All Australian Postage)
(Products Priced above $100 and every subsequent $100 addition)
Extra $2.50
(Signature on delivery not included, may incur $2.95 additional cost if item value is above $500 and already elected for Insurance)
NOTE - If your order is coming from more than one location: We suggest you order with Standard Shipping rather than Express (this is due in part to transportation time between stores to get your order combined and sent from 1 location which will delay your "express" postage option).
NORTHERN TERRITORY (Australia):
· Standard Shipping (Under $99)
Purchases between $0.00 - $99.99-
Flat Rate Shipping: $14.99
· Standard Shipping (Over $100)
Purchases $100 and over
Flat Rate Shipping: $12.99
(Note: Large Parcel may attract additional freight)
SHIPPING OUTSIDE OF AUSTRALIA (INTERNATIONAL SHIPPING)
We Now Ship Worldwide and the shipping cost is calculated at check out!
NOTE: Dangerous goods can not be shipped internationally.
If all shipping charges are confirmed by you (the customer) then the outstanding costs must be paid for, then the products will be shipped through to you.
All international shipping by default does not come with insurance. If you would like to insure your product, please contact us beforehand.
International Orders can still be cancelled, if at the receipt of the shipping costs email there is a change of mind due to costing.
AUSTRALIAN ORDERS:
IMPORTANT NOTE REGARDING LARGE ITEMS (1 Metre and larger): Due to restrictions in place by AUSPOST we have to send all items that are larger than 1m in size via courier instead, this may attract additional shipping costs. As such next day delivery won’t be possible or at least will be delayed by one day.
Orders by default are not insured. If you wish to ensure your delivery then please be sure to notify us via your order comments or email, in which case you will be charged the outstanding amount accordingly.
Hearns Hobbies reserves the right to upgrade the freight method to a courier service at no extra cost to the recipient if the selected method of freight is inappropriate.
Hearns Hobbies reserves the right to cancel an order if it deems the freight method is not appropriate to ensure the parcel arrives in an acceptable condition.
Please note that items greater than 5 cubic kg's CANNOT be shipped to PO Boxes. We must have a street address (please ensure this is correct as we are not held accountable for wrong entry of details) for any order totalling over the 5 cubic kg mark, or, any order greater than 1050 mm in length. As our carriers require a signature at the point of delivery it is a requirement that you provide Hearns Hobbies with a delivery address where someone will be pre-sent to sign for the consignment during business hours (9 am - 5 pm, Monday to Friday). Work addresses are often given by customers to make this process easier.
INSURANCE:
It is highly recommended by Hearns Hobbies to opt for additional Insurance or "Extra Cover" to protect your delivery from possible damage or loss on the carriers part. If an item that is not insured is lost/damaged during delivery/transit then the lost item compensation/refund is up to the discretion of the carrier.
Hearns Hobbies offers shipping with Insurance/"Extra Cover", however this option is not applied by default and is at the discretion of the buyer to select upon checkout. Standard shipping DOES NOT include insurance by default.
Hearns Hobbies IS NOT responsible for refunding or replacing a damaged/broken items with no insurance.
Read more about Insurance and refunds on our Refund Policy page: https://www.hearnshobbies.com/policies/refund-policy
INTERNATIONAL DUTIES & TAXES:
All prices on hearnshobbies.com include GST. International deliveries may be subject to Customs duties and/or taxes depending on the value of the order. Payment of any duties/taxes is the responsibility of the customer. Hearns Hobbies and its suppliers accept no liability for any duties or taxes due upon the orders arrival into the customer's country. Each country has its own customs levy level so please be aware of this when placing international orders.
TRACKING YOUR ORDER:
If you want to find out when your order will arrive, you can check its progress at
https://auspost.com.au/mypost/track/#/search
If your order is severely overdue please contact Hearns Hobbies
LOST BOXES:
If you believe a box has been lost in transit please call Hearns Hobbies with the order or invoice the number and a list of the missing items. A track and trace search will be undertaken and enquiries will be made with the relevant freight company to try and locate the missing box. A a claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. If you purchased additional insurance credit will be issued for the missing merchandise when we obtain the claim number from the carrier.
MISSING PARTS:
Should you receive merchandise that is missing a part please contact Hearns Hobbies. We will ensure that you are sent the part from our stock as appropriate.
MISSING OR DAMAGED SHIPMENTS:
Please ensure that all boxes in your order are present and in a reasonable condition before signing for delivery. On occasion, carriers may deliver orders over two different deliveries dependent on the size of the order.
Please note that ground and air shipments can be assigned to separate trucks and may arrive at different times of the day.
Please do not sign for boxes with exterior damage. This will immediately invalidate any insurance for ‘Damaged Goods’ and immediately becomes the customer's property in its signed condition.
If the box has been delivered without the driver obtaining your signature, contact the carrier before opening the package.
The carrier will need to inspect the box and verify any damage before a refund or replacement can occur.
PRE-ORDER/BACK ORDERS ITEMS:
When placing pre-order items into your order, you automatically opt in for the option of free freight (if your order amounts to that of free shipping $100aud+), in which case you will receive all products at once when said "Pre-Order" items are stocked/re-stocked.
Note: In order to take advantage of the free shipping policy (for Australian residents), available and pre-order items will be shipped at the same time (once said pre-order items are stocked/restocked). Unless otherwise requested by (you) the customers, in which case standard shipping fee's for available and pre-order items (when pre-order items are available) will be incurred and must be paid for if the individual (or combined) value is less than the shipping threshold.
For More Information on Pre-Orders visit our FAQ Page.
CONTACT US
If you have any questions or concerns relating to your order, then please contact our service support team immediately via our:
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